Number of rooms
• Approximately 1,264 rooms and suites combined across Hacienda (family) and Heaven (adults-only).
Distance from airport(s)
• Cancún International Airport (CUN): approximately 75–80 km; about 60–80 minutes by road.
• Tulum International Airport (TQO): approximately 60–70 km; about 55–75 minutes by road.
• Cozumel (CZM) requires ferry logistics and is not practical for direct transfers.
Closest reputable hospital(s)
• Hospiten Riviera Maya (Playa del Carmen) – private hospital with 24/7 emergency; roughly 25–30 km north.
• Costamed Playa del Carmen – private hospital with 24/7 emergency; roughly 25–30 km north.
Pools
• Hacienda Azul Pool – central family/main pool (activities).
• Zero-Entry Kids’ Pool – shallow, family splash area.
• Hacienda Roja Pool – additional main pool with swim-up service.
• Rockaway Bay Water Park – multi-slide water park (height/age rules apply).
• Heaven Main Pool – adults-only.
• Semi-Olympic Pool – adults-only lap/activities.
• Eden Pool & Eden Beach – adults-only pool and beachfront area.
• Natural sea cove/lagoon areas for kayaking and snorkeling.
Restaurants
Buffets / casual market:
• The Market – international buffet (breakfast/lunch/dinner). No reservations. Resort-casual attire (no wet swimwear or flip-flops).
• Faro Gastro Market (Heaven) – international stations (breakfast/lunch). No reservations. Resort-casual.
À la carte (dinner unless noted; reservations required or strongly recommended; casual-elegant—sleeved shirts/proper footwear; no beachwear):
• Frida – Mexican.
• Los Gallos – Mexican taquería style.
• Ciao – Italian.
• Pizzeto – wood-fired pizza / Italian (daytime, casual).
• Zen – Asian with teppanyaki (teppanyaki seating requires booking).
• Toro – steakhouse (breakfast some days; dinner nightly).
• Le Petit Cochon (adults-only) – French bistro.
• Wai (adults-only) – Thai.
• Umo (adults-only) – Yucatán/Mexican gastronomy.
Snacks & coffee:
• Cafetto – coffee, tea, light bites.
• La Isla / Tortilla Mía (snack outlets; hours vary).
Bars (names & types)
• Sun Bar – lobby bar.
• Float Bar – pool bar (Hacienda).
• Dive – swim-up bar (Hacienda/Blue Pool).
• Martini Bar – beachfront/lounge bar.
• Arribo Bar – adults-only pool bar (Heaven).
• Club Heaven Bar & Disco – nightclub with DJ (adults only; select nights).
Resort activities – day & night
• Non-motorized water sports (kayaks, snorkeling in the cove), tennis/multi-sport courts, fitness center (Body Rock), Music Lab experiences, Rockaway Bay water park, Roxity Kids Club and Teens Lounge.
• Rock Spa (hydrotherapy and treatments, extra) and Posh Beauty Salon.
• Nightly theater shows, live music/DJ events, theme nights.
Exchange privileges
• Guests may use venues across their booked section; adults 18+ have access to Heaven’s adults-only areas/venues. Some restaurants and bars are adults-only; access policies can vary by season and occupancy—confirm on arrival.
Popular Excursions (Riviera Maya area)
- Chichén Itzá with cenote swim and Valladolid
- Tulum ruins with cenote or Akumal turtle snorkel
- Xcaret eco-park (full day)
- Xplor or Xplor Fuego (ziplines, rafts, underground rivers)
- Isla Mujeres catamaran sail and snorkel
- ATV + cenote + zipline jungle tours
- Puerto Morelos reef snorkeling
Spots fill quickly — secure your excursions today! Contact us now to book the above experiences and more before they sell out.
